Withdrawal & Refund Policy

Last updated: 2026-11-09

One-time software purchases

CreatorVerify sells access to selected digital software modules and workspaces for a one-time payment, not a recurring subscription. This policy does not remove any mandatory statutory rights.

Consumer withdrawal rights

Depending on your country and whether you purchase as a consumer or for business purposes, a statutory withdrawal period may apply. For eligible consumers in the European Economic Area, a 14-day right of withdrawal can generally apply to distance contracts, subject to statutory exceptions and conditions. For digital content not supplied on a tangible medium, that right may be lost once supply begins only where the applicable legal requirements for prior express consent, acknowledgement and confirmation are met. This page alone does not obtain that consent.

Problems with activation or access

If payment succeeds but your purchased modules are not activated, contact us using the details below. We will investigate and provide access, correct the problem or provide any remedy required by applicable law. Statutory rights concerning defective or non-conforming digital products remain unaffected.

Refund requests

Include the email used for the purchase, transaction reference (if available), purchase date and a short description of the issue. Refund eligibility is assessed under applicable law and the circumstances of the purchase; no blanket “no refunds” exclusion applies.

Contracting business / data controller: Sell More With Video LTD
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
Email: support@getcreatorverify.com

Company registration: Company Number: 17471363 Registered in England and Wales

Country of establishment: United Kingdom